While product quality is measured through its ability to meet the user’s requirement and the value of its features and characteristics, service quality is more of a comparison of the customer expectations and the service performance. Explore Courseīy combining quality control techniques and statistical process control methods, several quality management principles were formulated that are to this day used in industries across the world. Whether you are a professional in the services industry, a quality manager or a businessman, you can learn more about service quality management in our Udemy courses on Quality Management.
Lead Quality Management in the Organization
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